HHS Repatriation UX Redesign
Strengthening search, training, and service delivery for the National Repatriation Program
Led UX strategy for the U.S. Department of Health and Human Services (HHS) Office of Human Services Emergency Preparedness and Response (OHSEPR). This redesign modernized public-facing tools, internal dashboards, and training portals with a focus on accessibility, usability, and secure information flow across state and federal partners.
Key UX Contributions
Mapped user flows and redesigned search logic to improve findability of forms, policies, and emergency protocols across platforms.
Designed wireframes and structure for a web-based training portal with role-based access, learner tracking, and SCORM-compliant interactions.
Partnered with visual designers, PMs, and policy leads to align prototypes with compliance, design standards, and service objectives.
Translated insights from SME interviews, survey data, and user feedback into wireframe improvements and UX refinements.
Wireframe Exploration
I developed these low-fidelity wireframes to improve clarity, accessibility, and content flow across key pages of the HHS Repatriation website. The wireframes supported usability testing, informed layout decisions, and served as a bridge between stakeholder input and final visual design.
🖼️ Repatriation Portal Redesign – UX & Learning Strategy in Action
I led the redesign of the U.S. Repatriation Program’s public-facing site and learning platform. My role involved conducting UX audits, structuring instructional flows, and designing wireframes that aligned with accessibility and learning goals. Below are annotated wireframes reflecting the updated user experience, search behavior improvements, and streamlined content organization.
Search Results (Advanced)
Redesigned filtering system to reduce cognitive overload and improve content discovery.
Repatriation Topic Overview
Organized complex content into topic cards for quick access to related resources.
About the Program
Enhanced messaging and layout for better clarity and visual hierarchy.
Resource Landing Page
Created a collapsible menu structure with topic grouping for scannability.
Topic-Level View
Streamlined navigation and added contextual support for each topic.
Search Results (Simplified)
Provided multiple search result display formats based on coordinator role.
Learning Center UX
Improved course filtering and organization by priority, status, and audience.
💡 From Research to Real Impact
The UX research phase directly informed key design decisions—bridging user feedback with functional improvements and accessibility upgrades. These strategic choices helped transform a complex, underperforming platform into a more intuitive, user-friendly experience for program coordinators and repatriated individuals alike.
- 🔎 Audit findings shaped how topics were grouped and displayed to reduce cognitive load
- 🎯 Search filters and layouts were redesigned based on behavioral insights and stakeholder priorities
- 🧩 Learning flows and course access were restructured to reflect real user paths and access needs
- ♿ Accessibility checks ensured the experience met WCAG standards and supported screen reader users
🧠 User Research & UX Audit
Before diving into wireframes, I conducted a comprehensive UX audit and research phase to better understand user behavior and content bottlenecks.
- ✅ Conducted stakeholder interviews to identify content pain points
- ✅ Reviewed Google Analytics for high-dropoff areas
- ✅ Performed heuristic evaluation of site navigation and resource access
- ✅ Outlined accessibility and compliance issues (WCAG)
📄 Download the One-Page Summary
Prefer a quick overview? Get the highlights of this redesign project in a one-page downloadable format.
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