Dr. Carna Richardson
Helping organizations design digital experiences that improve learning, usability, and performance.
I partner with government agencies, higher education institutions, and enterprise organizations to create accessible, human-centered digital experiences through UX strategy, learning experience design, accessibility, and digital transformation.
Turning complex digital challenges into clear, usable experiences
I help organizations create accessible, human-centered digital experiences that improve usability, learning, and performance. My work connects UX strategy, learning experience design, accessibility, and digital transformation across government, higher education, and enterprise environments.
UX Strategy
Research-driven design for complex digital products through user research, journey mapping, information architecture, interaction design, prototyping, and usability testing.
Learning Experience Design
Engaging learning systems built through instructional design, curriculum development, adult learning principles, scenario-based learning, and performance support.
Accessibility
Inclusive digital experiences shaped by WCAG, Section 508, usability, readability, and accessibility-first design practices.
Digital Transformation
Modernization support that aligns user needs, organizational goals, digital adoption, technology, and implementation strategy.
AI-Enabled Design
I also explore how generative AI can strengthen research, learning, content development, workflow efficiency, and user experience through practical tools and prototypes.
Explore AI Projects →Featured Work
Emergency Remote Learning Platform Framework (UX Research & Strategy)
Led UX research and framework development to support K–12 remote learning platforms during COVID-19. Using the TPACK model, I identified usability and accessibility challenges and translated findings into actionable UX and platform design recommendations.
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Canvas LMS UX Audit & Accessibility Evaluation
Conducted a UX audit and A/B evaluation of Canvas LMS course modules for design students at WGU. Improved usability, accessibility compliance, and visual hierarchy across learning pathways.
View Case StudySelected Work
A curated collection of UX, learning experience, accessibility, and digital transformation projects designed to make complex systems clearer, more usable, and more effective.
HHS Repatriation UX Redesign
Improved the information architecture, content organization, and accessibility of a federal service platform supporting repatriated individuals and families.
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NIH PDC UX Redesign
Redesigned key elements of the NIH Proteomic Data Commons experience to improve navigation, content clarity, accessibility, and access to complex research information.
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Canvas UX Course Evaluation
Applied UX evaluation methods and comparative testing to identify opportunities to improve course navigation, engagement, consistency, and accessibility.
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HTML Performance Assessments
Designed hands-on assessments that allowed adult learners to demonstrate web development skills through authentic tasks, peer testing, and applied problem-solving.
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AI-Enabled UX Tools & Prototypes
Interactive demonstrations exploring how AI can support research synthesis, content workflows, accessibility, decision-making, and complex user intake experiences.
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Designing Learning Systems That Scale
I design learning experiences and instructional systems for higher education, workforce training, and regulated environments. My work blends UX strategy, accessibility, and pedagogy to support curriculum design, assessment strategy, and faculty-facing tools.
View E-learning ProjectsEvery project starts with people.
Whether I'm redesigning a government application, evaluating a learning platform, or creating a digital experience, my process begins with understanding people first. Successful solutions happen when user needs, business goals, accessibility, and learning principles work together.
Discover
I learn about the users, stakeholders, business goals, and constraints to uncover opportunities and understand the real problem before designing solutions.
Define
Research becomes strategy through user journeys, information architecture, content planning, and clear design decisions that support organizational goals.
Design
I create accessible, user-centered experiences through wireframes, prototypes, learning design, content strategy, and iterative collaboration.
Improve
Every solution is refined through usability testing, stakeholder feedback, accessibility reviews, and continuous improvement to ensure meaningful results.
"Good design isn't about adding more features. It's about helping people accomplish what matters with confidence, clarity, and purpose."
Ready to Collaborate?
I’m open to contract and full-time opportunities in UX and learning strategy, partnering with organizations to lead scalable, accessible digital experiences that drive clarity, adoption, and meaningful outcomes.
Work With Me