Canvas UX Course Evaluation

Improving LMS Engagement Through UX & Learning Strategy

I led a UX and learning strategy evaluation of a Canvas-based UX curriculum at Western Governors University, examining course structure, assessment flow, and learner interaction patterns. By combining UX research, A/B testing, and instructional design best practices, this work improved accessibility, visual clarity, and learning pathways across the LMS experience.

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Role

Lead UX Evaluator & Instructional Design Strategist

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Tools & Methods

Canvas LMS, UX Heuristics, A/B Testing, Figma, Storyline 360

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Timeline

6-Week Evaluation & Iteration Cycle

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Client

Western Governors University (Higher Education)

The Challenge

Western Governors University delivered a well-established, Canvas-based UX curriculum; however, learner data and feedback revealed structural inconsistencies across modules, unclear navigation patterns, and uneven engagement with assessments. Accessibility gaps and visual density further disrupted learner flow and confidence, particularly during high-cognitive-load activities. Addressing these issues required a UX-led evaluation that could improve clarity, accessibility, and engagement—without introducing risk to existing systems or instructional infrastructure.

Project Goals

  • Establish consistent learning pathways across modules and assessments
  • Improve navigation clarity and reduce cognitive load through UX and accessibility best practices
  • Validate design and content decisions using A/B testing and learner behavior data
  • Strengthen alignment between instructional intent, platform design, and learner experience

The Process

Audit & Heuristic Review: Led a comprehensive UX and instructional audit of the Canvas course using established usability heuristics and instructional quality markers. Identified structural redundancies, unclear page hierarchy, and inconsistencies in assessment guidance that impacted learner confidence and flow.
User Feedback Analysis: Analyzed student feedback and survey data to surface recurring friction points, particularly during module transitions and assessment interactions. Mapped qualitative insights to the course’s structural layout to prioritize high-impact improvements.
A/B Testing: Designed and implemented A/B testing within Canvas to evaluate alternative module layouts and content structures. Compared engagement and completion metrics to validate design decisions and reduce risk prior to broader rollout.
Accessibility Updates: Applied WCAG-informed accessibility standards across visual design, text hierarchy, and interactive elements. Ensured screen-reader compatibility, improved color contrast, and reduced visual overload to support inclusive learning experiences.
Instructional Flow Redesign: Realigned UX patterns with instructional objectives to create clearer learning sequences. Streamlined module organization, clarified assessment introductions, and introduced visual signposts to support learner orientation and progression.

Results & Outcomes

The UX and instructional updates produced measurable improvements in learner engagement, usability, and instructional clarity. Outcomes were validated through Canvas analytics and learner feedback, demonstrating the impact of a structured, UX-led evaluation approach.

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+27% Quiz Completion

Increased completion rates driven by simplified UI patterns, clearer instructions, and reduced cognitive load.

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Improved Navigation & Flow

Learners reported greater confidence navigating modules and assessments, with clearer progression cues throughout the course.

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Accessibility Alignment

WCAG-informed updates to contrast, heading structure, and screen-reader support improved inclusivity across learning materials.